Treat Cards Terms & Conditions

CUTTING CLUB TREAT CARD TERMS AND CONDITIONS

Cutting Club Hair Salon (Cutting Club) Treat Card terms and conditions are set out below, we reserve the right to alter these terms without notification. When you (Guest) start using your card you'll be agreeing to our terms and conditions.

THE SCHEME

1. We will give you 1 point for every pound you spend on services.
2. We will give you 2 points for every pound spent or products purchased
3. These terms and conditions are applicable across the entire Treat Card scheme and any participation is considered as acceptance. The Treat Card account, treat card, vouchers and points, in whatever form, are issued by and remain the property of Cutting Club which may, at any time, terminate the scheme or alter or amend the conditions of operation of the scheme.
4. All members of the scheme must be resident in the UK and aged 18 years or over.
5. Members are only entitled to one Treat Card account each. Cutting Club reserves the right to refuse, merge or close additional accounts at any time.
6. The Treat card, in whatever form, is not transferable, cannot be copied and can only be used by the member who is named and registered for the card.
7. Treat Card, remain the responsibility of the Treat card member. Cutting Club cannot be held responsible for any loss arising from the member failing to ensure the safe-keeping of these items.
8. Lost or stolen cards; if you lose your card or it is stolen you will need to pay £1 for a new card. Your new card will be assigned to your existing treat card account so no built up points will be lost. If we are unable to retrieve an existing account you will need to start again with a new card.
9. Cutting Club may decline to issue, withdraw or cancel Treat card accounts, treat card, vouchers and points, in whatever form, and / or remove a member from the scheme at any time where there is reasonable belief of:
a. any abuse or attempted abuse of the scheme;
b. any breach or attempted breach of these terms and conditions and / or those relating to the optional elements of the scheme;
c. any behaviour relating to Treat card or Cutting Club that involves theft, misconduct, abusive or offensive behaviour, or supplying false or misleading information.
10. Treat card accounts, treat cards, points and vouchers cannot be transferred, bought, sold or in any way traded.
11. Guests can choose to leave the scheme at any time. By leaving the scheme Guests forfeit the right to any points or vouchers already accrued or issued.
12. Guests who do not collect any points for two years will be removed from the scheme and will need to reapply for a new treat card should they wish to rejoin. If you think you will not be able to re-visit the salon within 2 years it would be best to use up any treatment rewards on your reward list.
13. Guests may inherit the points or vouchers of a family member who has died by providing a written request informing us of the membership details of the deceased.

POINTS

Guests must present their Cutting Club Treat Card key at the checkout to collect points for a transaction in the salon. Guests who forget to do this may have their points added manually up to 14 days after the transaction upon production of a valid receipt, providing the receipt belongs to the claiming guest. Points may only be claimed for up to two receipts per day.
2. Guests will be required to quote their Treat card number to collect points on purchases made through any phone transactions.
3. Cutting Club may set a limit on the number of times points may be awarded for promotional items on which additional points are available. Individual promotions may have different limits as communicated in their purchase conditions.
4. Treat Card Points are non-exchangeable or refundable and hold no money value.
5. We reserve the right to deduct points for unattended appointments or cancellations with less than 24 hours’ notice where a deposit has not been taken.
6. Cutting Club is entitled to remove points at any time if products are returned for any reason and a full or partial refund of the purchase price is given. This also applies to the exchange of products, unless the exchange is for products with an equivalent points value.

REWARD TREATMENTS

Free Reward Treatments must be pre-booked and added to a paid service, we don’t mind what - a haircut or hair treatment, but they cannot be taken as a standalone treatment.
All Reward treatments must be pre-arranged in advance at time of booking. They can be added on the day at checkout, and are subject to availability. We have a limited number available per day.
Reward Treatments must be chosen from your personally generated list, you will not be offered a treatment you have had done before.
4. Reward Treatments can be gifted; the booking must still be made in your name and you must inform us of who will be attending the appointment. Points cannot be gifted in the form of a gift voucher.
5. Cancelation policy for Reward Treatment bookings: If you fail to attend your Reward Treatment appointment you will lose 100% of the value in points. If you cancel or re-arrange with less than 24 hours’ notice you will lose 50% of the value in points. Points will be deducted automatically.
6. We reserve the right to change these terms and conditions without notice